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Terms of service

Elegance, trust and care in every purchase

The owner of the online store KUMII (hereinafter the Online Store) is Rosamus OÜ
(registration code 17346851, VAT ID EE102911644)
with its registered address at Pikk tn 20a, Pärnu, Pärnumaa, 80013, Estonia.

These terms and conditions have been created to ensure a clear, secure, and pleasant shopping experience.
Use of the Online Store requires you to read and agree to these terms.

1. General terms and price information

1.1. These terms apply to all sales transactions made in the KUMII online store.
1.2. All prices are in euros and include the applicable VAT.
1.3. The price, product quantity, and, where applicable, the unit price (per ml or g) are displayed with the product.
1.4. Important information is provided for each product: product name, purpose, quantity, list of ingredients (INCI), instructions for use, warnings, and shelf life information.
1.5. If a price or product information contains an obvious technical error, the Online Store reserves the right to cancel the order and refund the purchase amount.

2. Placing an order

2.1. To make a purchase, add the desired products to the shopping cart, enter the required information, and select a delivery method.
2.2. The final price of the order is displayed before payment.

2.3. Payment

Payment is processed securely through Maksekeskus AS payment solutions:

Online banks:

  • Swedbank
  • SEB
  • LHV
  • Coop Pank
  • Luminor
  • Revolut

Card payments:

  • Visa
  • Mastercard

When paying via a bank link, you must click the “Back to merchant” button after completing the payment to ensure the payment information is correctly sent to the Online Store.

2.4. Payments are processed by Maksekeskus AS. Card details are not visible to the Online Store.
2.5. The sales contract enters into force from the moment the payment has been credited to the Seller's bank account.

2.6. Contacting customer support

Customer support is provided by email at info@kumii.ee.
Telephone support is not provided.

3. Delivery

3.1. Goods are delivered within Estonia.
3.2. Delivery methods via Maksekeskus AS:

  • Omniva parcel locker and courier
  • Smartpost Itella parcel locker and courier
  • DPD parcel locker and courier

3.3. The delivery fee is displayed to the buyer in the shopping cart before the order is confirmed.
3.4. The goods will generally reach the buyer within 3–4 working days from the entry into force of the sales contract.
3.5. Delivery outside of Estonia is not currently offered.
3.6. If delivery is delayed or an unexpected obstacle arises, the Seller will notify the buyer as soon as possible.

4. Right of withdrawal and the nature of cosmetic products

4.1. The buyer has the right to withdraw from the order within 14 days of receiving the goods.
4.2. The right of withdrawal does not apply to legal entities.

4.3. Restrictions on returning hygiene products

KUMII sells cosmetic products, which are sensitive to hygiene.
Therefore, only products that are:

  • unopened
  • unused
  • in their original packaging
  • with all tags and protective films intact

Opened or used cosmetic products cannot be returned.

4.4. Return policy

4.4.1. Before returning, products may only be handled in a way that would be permitted in a physical store.
4.4.2. If the product has been used more extensively or shows signs of use, the Seller has the right to reduce the refunded amount.
4.4.3. To return goods, a notice of withdrawal must be submitted to info@kumii.ee within 14 days of receiving the goods.
4.4.4. The cost of return is borne by the buyer, unless the reason for the return is the Seller's fault (e.g., wrong product, defect).
4.4.5. The refund will be issued as soon as possible, but no later than 14 days after the Seller has received the notice of withdrawal and the returned goods, or proof that the goods have been dispatched.
4.4.6. If the buyer chose a delivery method more expensive than the cheapest standard option, the delivery cost will be refunded only up to the amount of the cheapest offered method.

5. Claims and product warranties

5.1. The Online Store is liable for any defects in the sold goods that existed at the time of delivery.
5.2. We ask the buyer to submit a claim within a reasonable time, preferably within 2 months of discovering the defect, to info@kumii.ee.
5.3. KUMII is not liable for defects that arise after the goods have been delivered (e.g., due to improper use, damage, or incorrect storage).
5.4. A defective product will be repaired, replaced, or the amount paid for it, including the delivery fee, will be refunded.
5.5. All claims will be resolved in good faith and will be responded to within 15 days at the latest.

6. Personal data processing and direct marketing

6.1. The Online Store processes the buyer's personal data to fulfil the order, arrange delivery, and for customer communication.
6.2. Data is only transferred to partners (logistics and payment services) involved in the delivery of goods or payment processing.
6.3. Newsletters and personal offers are sent only if the buyer has given their explicit consent.
6.4. The buyer can unsubscribe from newsletters at any time by using the link in the footer of the email or by writing to info@kumii.ee.
6.5. The buyer has the right to access, correct, or request the deletion of their personal data.

7. Dispute resolution

7.1. If the buyer has any questions or complaints, please contact:
info@kumii.ee

7.2. If the parties cannot reach an agreement, the buyer has the right to turn to:

8. Final provisions

8.1. The current terms are published in the Online Store and may be updated as necessary.
8.2. If any provision is found to be void, this will not affect the validity of the other provisions.
8.3. The goal of Rosamus OÜ is to offer elegant, honest, and professional beauty retail to every customer.