Refund policy

Simple and clear. To make every experience a pleasant one.

KUMII wants to offer its customers a calm and trustworthy shopping experience. If a product does not meet your expectations, you can return it under the conditions below.

1. Right of withdrawal

1.1. You have the right to withdraw from the contract and return the ordered goods within 14 days of receiving them. You do not need to give a reason.
1.2. If an order arrives in several parts, the 14-day period starts when you receive the last part.

2. How to withdraw

2.1. Let us know within 14 days that you are withdrawing: write to info@kumii.ee or fill in the withdrawal form. Include your order number and the products you want to return.
2.2. Send the product back to us no later than 14 days after sending your withdrawal notice.
2.3. Pack the product carefully so that it reaches us undamaged.

3. Free returns of unopened products

3.1. Returning unopened products is free of charge for you. On request, we will send you a prepaid return code that lets you send the parcel back to us through a parcel locker.

4. Opened products and hygiene

4.1. Cosmetic products delivered with a hygiene seal (e.g. a protective film or seal on the opening or cap) cannot be returned for hygiene and health protection reasons if the seal has been broken after the goods were received.
4.2. Opening the outer packaging (cardboard box, protective film around the box, or shipping packaging) does not prevent a return, as long as the product's own hygiene seal is intact.
4.3. Products without such a hygiene seal can be returned even after opening. If a product has been handled more than is necessary to establish its nature, characteristics and functioning (e.g. it has been used), we may reduce the refund by the product's loss in value.
4.4. The return postage for opened products is paid by the customer.

5. Refunds

5.1. We will refund you no later than 14 days after receiving your withdrawal notice.
5.2. The refund is made to the same payment method you used for the purchase.
5.3. We may withhold the refund until the returned product has reached us or you have provided proof of having sent it back, whichever happens first.
5.4. We also refund the delivery cost you paid for the order, up to the price of our cheapest standard delivery option.

6. Defective, damaged or wrong product

6.1. If you receive the wrong product, or a product is defective or was damaged in transit, the return is free of charge for you – even if the product has already been opened.
6.2. At your choice, we will send a replacement or refund the full purchase price including delivery costs.
6.3. Please tell us about the defect within 2 months of discovering it at info@kumii.ee. If possible, add a photo.
6.4. We are liable for defects that existed when the goods were handed over and that become apparent within 2 years of receiving the goods.

7. Questions and disputes

7.1. If you have questions about returns, write to info@kumii.ee or call +372 5850 8723.
7.2. If we cannot reach an agreement, you can turn to the Consumer Disputes Committee, which operates at the Consumer Protection and Technical Regulatory Authority (www.ttja.ee).