Order on a weekday before 18:00 — we usually ship the same day · Free delivery from 49€

Shipping policy

Carefully packaged. With your beauty ritual in mind.

These delivery terms describe how your KUMII order reaches you. Our goal is clear, fast and reliable delivery that supports a pleasant shopping experience.

1. Where and how we deliver

1.1. We deliver orders within Estonia only. Delivery outside Estonia is not currently offered.
1.2. Orders are delivered to parcel lockers only. We do not offer courier delivery.
1.3. You can choose the carrier and parcel locker in the shopping cart. The following carriers are available:

  • Unisend
  • SmartPosti
  • Venipak
  • DPD
  • Omniva

1.4. All products are packed carefully so that they reach you intact and in good condition.

2. Delivery prices and free delivery

2.1. The delivery price depends on the chosen carrier and is shown in the shopping cart before you place your order. Delivery costs from €1.99.
2.2. Orders of €49 or more are delivered free of charge.

3. When your order is dispatched

3.1. Orders placed on working days before 18:00 are dispatched within 24 hours, usually the same day. Parcels also go out on Saturdays.
3.2. Orders placed at other times are dispatched as soon as possible, usually on the next working day.

4. Delivery times

4.1. After dispatch, the parcel usually reaches the chosen parcel locker within 1–2 working days.
4.2. Delivery times may be shorter or longer depending on the carrier and the season.
4.3. If your delivery is delayed or an unexpected problem occurs, please let us know at info@kumii.ee or +372 5850 8723.

5. Notifications and tracking

5.1. Once your order has been dispatched, we will email you a tracking link so you can follow your parcel.
5.2. The carrier sends automatic notifications by email or SMS, including a message when the parcel has arrived at the parcel locker.

6. Special cases

6.1. If the parcel does not fit into the chosen parcel locker or needs special handling, we will contact you to agree on a suitable solution.
6.2. If you wish, the parcel can be redirected to another parcel locker within the carrier's rules.
6.3. If the parcel is not collected from the parcel locker and the carrier returns it to us, we will contact you to arrange a new delivery or a refund.
6.4. If the parcel arrives damaged or contains a wrong or defective product, please let us know – returning such a product is free of charge for you. See our refund policy for details.

7. Returns and withdrawal

The conditions for withdrawing from the contract and returning products are set out on the Refund policy page.