Order before 18:00 — dispatched same evening · Free delivery from 49€

Shipping policy

Carefully packaged. With your beauty ritual in mind.

These delivery terms describe how KUMII products are delivered to you. Our goal is to ensure a clear, fast, and reliable delivery process that supports a pleasant shopping experience.

1. General delivery process

1.1. All KUMII orders are dispatched within 2 working days of the sales agreement becoming effective.
1.2. All goods are packaged securely and in a standard format to ensure the integrity and quality of the products throughout transit.
1.3. All deliveries take place within Estonia.

2. Delivery partners and solutions

KUMII cooperates with Estonia's most reliable delivery service providers. The delivery method can be freely chosen during checkout.

  • Omniva – parcel locker and courier
  • Smartpost Itella – parcel locker and courier
  • DPD – parcel locker and courier

2.1. The exact delivery options and prices are displayed at checkout according to the price list automatically provided by Maksekeskus.
2.2. If a shipment does not fit into the selected parcel locker or another issue arises, KUMII will contact the customer to agree on a suitable alternative.

3. Delivery prices and free delivery

3.1. The shipping cost depends on the selected service provider and delivery method and is displayed in the final shopping basket summary.
3.2. The delivery price is dynamic and is based on the suppliers' current price list via Maksekeskus.
3.3. Orders of €49 or more are delivered free of charge, regardless of the chosen delivery method.

4. Delivery times

4.1. Orders are dispatched within 2 working days.
4.2. After dispatch, the goods usually reach the customer within 3–4 working days.
4.3. The delivery time may be shorter or longer depending on the selected service provider and seasonality.
4.4. If delivery is delayed or an unexpected problem occurs, please contact customer support immediately at info@kumii.ee.

5. Notifications and tracking

5.1. The customer will be sent a tracking link by email, allowing them to conveniently track their shipment.
5.2. Delivery partners send automatic notifications by both email and SMS, including a notice when the parcel has arrived at the parcel locker or is on its way with a courier for delivery.
5.3. All KUMII delivery partners offer contactless parcel lockers and a secure courier service.

6. Special cases

6.1. If a shipment does not fit into the locker, is damaged, or requires special handling, KUMII will contact the customer to agree on a new delivery method or handover time.
6.2. At the customer's request, the delivery can be redirected to a more suitable locker or address (within the service provider's rules).
6.3. If the delivery partner reports a returned shipment (e.g., the parcel was not collected), KUMII will contact the customer to arrange for reshipment or a refund.

7. Return policy

The delivery terms do not cover the right of withdrawal or returns.
A full description of the return policy can be found in a separate chapter: “KUMII Return Policy”.